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You must have an active Microsoft account to download the application. This download may not be available in some countries. There's a faster way. Open the app to check usage on the overview screen. Tell us how and when, and we'll let you know when your bill is ready.
You can also make changes to your plan right from the app. Say hello to your Welcome Center! This app update also comes with bug fixes to streamline your digital experience.
If there is something gone wrong with your account, the loyalty department can usually fix it. Even though you might have two go through two different representatives to get something done. My only complaint is recently having two different reps say they will call you back within so many hours and never call back.
Also have had two different reps to tell me there are no notes on my file they can read that I told them about on the previous call, then to call a different loyalty rep and they can read them fine and stood by them and corrected my account as previously promised.
The service reps that come to the house are the best of any I have ever used. I am very pleased to part of the ATT family and they always let you know how much they appreciate your loyalty.
Bill Briggs. You can't see all the little and sometimes not so little extra charges and fees they always find a way to sack you with when viewing your bill in the app itself. If you want to see those, you have to view the PDF of your "paper" bill. But anytime I attempt to do that it just sits there loading infinitely and it never loads. No, it's not my connectivity. Guess they really don't want you keeping tabs on those charges. Speaking of extra charges, I recently needed to replace a family member's older broken phone.
Out of convenience, I did so through the apps "Upgrade" option since they were eligible. I reviewed all the charges and actually took the time to read all the fine print, because I'm OCD that way. I would have just bought the friggin phone. Contacted their customer support about and you can guess how that went. They wouldn't budge despite there being no reference anywhere that I would be charged such a fee. So beware of using that feature in the app. This app is confusing and not accurate. Confusing in the way your monthly charges are broken down on the statement it provides.
I have one package on this account and my statement is almost 5 pages long in charges and credits all of which I have no clue exactly what for.
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