Learn how to upgrade to Windows Create an account on the HP Community to personalize your profile and ask a question. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. It has been a while since anyone has replied.
Simply ask a new question if you would like to start the discussion again. We would like to share some of the most frequently asked questions about Instant Ink. All forum topics Previous Topic Next Topic. New member. Message 1 of 4. HP Recommended. Product: HP Smart.
Operating System: Microsoft Windows 10 bit. Just bought the HP Envy Tags 2. Tags: HP Smart. Accepted Solutions. Level Message 2 of 4. When you connect a USB - to - Serial cable to your computer, the driver doesn't install. A dialog box appears, stating "Device driver software was not successfully installed. The devices for some USB - to - Serial cables aren't installed by default on bit operating systems.
These cables use unsigned device drivers and must be installed manually. The Device Manager window appears. Important: You must be logged on as an administrator or have administrative privileges to access the Device Manager. A dialog box appears.
Select Browse my computer for driver software. You're asked to install the driver. Select Install. This site uses Akismet to reduce spam. Learn how your comment data is processed. During the install process you should see the following message: Click OK and follow the driver installation prompts. After installation is complete you will be prompted to enter the default password : After you are logged into the software you should see a bright green LED in the upper right corner of the DM Smart DSP window, this indicates there is a connection between the software and hardware.
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